Discussion

Customers start discussions. You finish them.

Private & public messages

Respond to your customers through public messages. Collaborate with your fellow organization members through private messages in a discussion.

Watch

Watch a discussion and receive email notifications whenever a new message lands. Never miss a customer response.

Collapse/Expand messages

Ever had to deal with long threads? It's not fun navigating those. In Supportress you can collapse or exapnd individual messages and we remember your choice.

Move discussions

Move a discussion from one queue to another. A discussion may start in the default queue, but it fits the topic of another queue. You can easily move it with a couple of clicks.

🔜 Coming soon

Mentions

Mention your fellow organization members in private messages to collaborate.

Assignments

Assign a discussions to signal you are leading the effort of seeing it through.