# Import discussions

Suppose one of your customers sent you an email outside of Supportress. Maybe they found your personal email address on the Internet, or they already had it and chose to start a discussion using that.

You want to move the discussion into Supportress in order to take advantage of its collaborative features and work with your team to craft the best response.

Each member in your Supportress organization has a unique personal forwarding address per queue. They can forward any email as an attachment to it. Supportress will start a discussion using the sender of the original email as the author of the discussion. It's as if your customer had started the discussion directly Supportress.

## Finding your personalized address for a queue

You can find your personalized address for a queue in `Queue > Import discussions`:

![Import discussions](/files/-MEScxIhw_QfwyaqlCJl)

Generating a new email address

You can generate a new email address by clicking on the `Generate new` button. This will invalidate the old address and create a new one. This can be useful if the email address has leaked and is being used for spam.

![Generate new](/files/-MESdetPL77wcVlWbxtR)

{% hint style="info" %}
Please note: Regular forwarding will not work. You have to forward the email as an attachment. See below for popular email client instructions.
{% endhint %}

## How to forward an email as an attachment

Forwarding an email as an attachment allows us to extract the necessary information in a robust and predictable way.

Here's how to do it with various popular email clients:

{% content-ref url="/pages/-MUYY8xH1qA8Gpvn1bZ7" %}
[Forwarding as attachment in GMail](/forwarding-as-attachment-in-gmail.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.supportress.com/queues/import-discussions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.