Watching queues
You can watch a queue and receive notifications for each incoming discussion.
Here are some reasons:
- There's an ongoing incident and you want to stay on top of incoming discussions
- You are responsible for that queue (for example Accounts or Sales)
- You want to learn from how others handle discussions in that queue
- 1.Visit the main page of a queue
- 2.Click Watch at the top right of the page
Last modified 2yr ago