Supportress
  • What is Supportress?
  • FAQs
    • General FAQs
    • Pricing FAQs
    • Competition FAQs
  • Forwarding as attachment in GMail
  • Setting your time zone
  • Keyboard shortcuts
  • Organizations
    • Organization
  • Queues
    • Queue
    • Watching queues
    • Import discussions
    • Name
    • Native email address
    • Use Reply-To header when available
  • Discussions
    • Discussion
    • Watching a discussion
  • Account
    • Export your data
  • Billing
    • Manage subscription
    • Cancel your subscription
    • Account information
    • Billing address
    • Payment methods
    • Billing history
  • Company
    • Handbook
    • About
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  • Why would you want to watch a queue?
  • How to watch a queue

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  1. Queues

Watching queues

You can watch a queue and receive notifications for each incoming discussion.

Why would you want to watch a queue?

Here are some reasons:

  • There's an ongoing incident and you want to stay on top of incoming discussions

  • You are responsible for that queue (for example Accounts or Sales)

  • You want to learn from how others handle discussions in that queue

How to watch a queue

  1. Visit the main page of a queue

  2. Click Watch at the top right of the page

PreviousQueueNextImport discussions

Last updated 4 years ago

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