Watching queues

You can watch a queue and receive notifications for each incoming discussion.

Why would you want to watch a queue?

Here are some reasons:
  • There's an ongoing incident and you want to stay on top of incoming discussions
  • You are responsible for that queue (for example Accounts or Sales)
  • You want to learn from how others handle discussions in that queue

How to watch a queue

  1. 1.
    Visit the main page of a queue
  2. 2.
    Click Watch at the top right of the page