Watching queues

You can watch a queue and receive notifications for each incoming discussion.

Why would you want to watch a queue?

Here are some reasons:

  • There's an ongoing incident and you want to stay on top of incoming discussions

  • You are responsible for that queue (for example Accounts or Sales)

  • You want to learn from how others handle discussions in that queue

How to watch a queue

  1. Visit the main page of a queue

  2. Click Watch at the top right of the page