> For the complete documentation index, see [llms.txt](https://docs.supportress.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.supportress.com/queues/queue.md).

# Queue

### Incoming

Queues are where discussions live. A queue has a unique email address. You share it with your customers. If you want to use an existing support email address you can auto-forward the emails to Supportress.

### Import a discussion

[Forward any email as an attachment](/forwarding-as-attachment-in-gmail.md) to Supportress, and see a new discussion as if your customer had originally sent it to Supportress.

### Watch

Watch a queue and receive email notifications whenever a new discussion lands. Never miss a new customer discussion.

### Forms

Each queue can expose a form through a unique URL. Point your customers to that form if you want them to use Supportress to start new discussions.