Supportress
  • What is Supportress?
  • FAQs
    • General FAQs
    • Pricing FAQs
    • Competition FAQs
  • Forwarding as attachment in GMail
  • Setting your time zone
  • Keyboard shortcuts
  • Organizations
    • Organization
  • Queues
    • Queue
    • Watching queues
    • Import discussions
    • Name
    • Native email address
    • Use Reply-To header when available
  • Discussions
    • Discussion
    • Watching a discussion
  • Account
    • Export your data
  • Billing
    • Manage subscription
    • Cancel your subscription
    • Account information
    • Billing address
    • Payment methods
    • Billing history
  • Company
    • Handbook
    • About
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  • Incoming
  • Import a discussion
  • Watch
  • Forms

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  1. Queues

Queue

Use a queue to represent a product, a feature, support teams and more.

PreviousOrganizationNextWatching queues

Last updated 4 years ago

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Incoming

Queues are where discussions live. A queue has a unique email address. You share it with your customers. If you want to use an existing support email address you can auto-forward the emails to Supportress.

Import a discussion

to Supportress, and see a new discussion as if your customer had originally sent it to Supportress.

Watch

Watch a queue and receive email notifications whenever a new discussion lands. Never miss a new customer discussion.

Forms

Each queue can expose a form through a unique URL. Point your customers to that form if you want them to use Supportress to start new discussions.

Forward any email as an attachment