# Queue ### Incoming Queues are where discussions live. A queue has a unique email address. You share it with your customers. If you want to use an existing support email address you can auto-forward the emails to Supportress. ### Import a discussion [Forward any email as an attachment](/forwarding-as-attachment-in-gmail.md) to Supportress, and see a new discussion as if your customer had originally sent it to Supportress. ### Watch Watch a queue and receive email notifications whenever a new discussion lands. Never miss a new customer discussion. ### Forms Each queue can expose a form through a unique URL. Point your customers to that form if you want them to use Supportress to start new discussions. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.supportress.com/queues/queue.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.